Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
battey
Level 7
‎12-05-2019 10:36 PM

3910RW - Roku Express: Excellent Signal Strength but Poor Internet download speed

I am on Software version 9.2.0 - build 4131-51.

The Roku reports my Signal strength as Excellent, but reports Poor Internet download speed -- currently 1 Mbps, but I've also seen 0 and 2 Mbps.

If I put my phone right next to my Roku, it gets 20 Mbps.

Any ideas on how to get better download speed?

Reply
2 REPLIES 2\
neilj18
Level 7
‎12-07-2019 06:04 PM

Re: 3910RW - Roku Express: Excellent Signal Strength but Poor Internet download speed

I am having this exact same issue on a Roku Express 3930RW running Software version 9.1.1

0 Kudos
Reply
HowardM
Level 7
‎10-09-2020 12:03 PM

Re: 3910RW - Roku Express: Excellent Signal Strength but Poor Internet download speed

My ROKU Express+ download speed is 3Mbps which is called GOOD. I have speedtested my WiFi at 344 Mbps download and 343 Mbps upload. My laptop shows 89 Mbps download and my ROKU TCL shows 18 Mbps download which is also called GOOD. My TV with the Express+ is constantly loading. Why these differences?

Reply