Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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battey
Level 7

3910RW - Roku Express: Excellent Signal Strength but Poor Internet download speed

I am on Software version 9.2.0 - build 4131-51.

The Roku reports my Signal strength as Excellent, but reports Poor Internet download speed -- currently 1 Mbps, but I've also seen 0 and 2 Mbps.

If I put my phone right next to my Roku, it gets 20 Mbps.

Any ideas on how to get better download speed?

2 Replies
neilj18
Level 7

Re: 3910RW - Roku Express: Excellent Signal Strength but Poor Internet download speed

I am having this exact same issue on a Roku Express 3930RW running Software version 9.1.1

0 Kudos
HowardM
Level 7

Re: 3910RW - Roku Express: Excellent Signal Strength but Poor Internet download speed

My ROKU Express+ download speed is 3Mbps which is called GOOD. I have speedtested my WiFi at 344 Mbps download and 343 Mbps upload. My laptop shows 89 Mbps download and my ROKU TCL shows 18 Mbps download which is also called GOOD. My TV with the Express+ is constantly loading. Why these differences?