Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Cloverangel317
Level 7

2nd ROKU premier that stopped connecting

I had a roku player about 2 years ago that worked for a out a year, then one night it just stopped connecting to the internet. I tried resetting my router (xfinity modem/router) tried disconnecting and resetting the roku, and nothing worked.

I just figured it died, so I bought a smart tv, instead.

Now my son has his 1st television in his room and I bought another ROKU premier because all he watches is youtube or netflix and has no cable hook up in his room. Last night it just did the same exact thing! Stopped connecting to the internet and will not find our wireless network.... even if I manually type in a private network. This is so stupid that I can't even find a phone number to get help from the company that makes the device! 

So aside from resetting my router... which I've done, and restarting my roku, which I've also done... what else is to be done to fix this issue?

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: 2nd ROKU premier that stopped connecting

Don't know it will help but you could try Settings > System > Advanced system settings > Network connection reset - this should clear out everything in memory re network settings.
Then start all over to connect to your net via Settings > Network > Set up connection.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Cloverangel317
Level 7

Re: 2nd ROKU premier that stopped connecting

Tried - did not work

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