Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
2020 Roku Ultra wireless set up will not recognize HDCP 2.2 HDMI ports. Cannot receive 4K signal
Purchased new 2020 Sony Bravia 4K TV along with 2020 Roku Ultra with included 4K cable. Cannot complete set up. Not recognizing HDMI ports as HDCP 2.2 compatible. Tried all four TV inputs separately, powering down device and TV between retry. No luck. Internet speed test show steady upload/download speeds well above 50mbs non-stop. Do I need to buy a better 8K cable? Could the new Ultra be defective? Stuck in set-up mode. Attempted series of Roku set-ups evening of 11/25/20 and again afternoon 11/26/20. No success