Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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JJCB101
Level 7

14.30 connection error message

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Wonder if anyone can help: We have a Roku Express streaming stick, which functioned perfectly until yesterday, when our router stopped working. Got on the phone to the ISP and (cut a long story short) someone somewhere made a change and up came the router again. Connected all our devices, but when it came to the Roku it wasn't having any of it. It can see the router, but can't make the connection. I have tried restarting router and Roku as per the on-screen instructions (several times actually) but no joy. I put a message out on the Roku website, and just had some guy call me from Florida offering to fix it for a one-off $69 fee... As the Roku cost £25 that seems a bit silly, but he said if I bought a new one it would just show the same error. I can't understand why it can see the server but can't connect - they sit next to each other in the media cupboard, and it was working fine. IS it something to do with the channel the router is operating on or something?

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3 Solutions

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RokuMary-F
Roku Employee
Roku Employee

Re: 14.30 connection error message

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Hi @LaToya32,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.

Try taking a look here for more tips about troubleshooting that network error code: How to connect your Roku device to the internet using Wi-Fi® or Ethernet | Official Roku Support
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to assist you further this problem.
 

Best regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: 14.30 connection error message

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Hi @Chamlin18,

Thanks for reaching out to the Roku community!

We would recommend taking a look at our Support page for more information regarding on How to use USB to connect your Roku® streaming device to a wired network | Official Roku Support

If you still need help, please don't hesitate to keep us posted.
 

Best regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: 14.30 connection error message

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Hi @PurpleTweety,

Thanks for posting in the Roku Community!

Please be noted that you have the Roku Premiere+ and it is a single-band wireless device which means it only supports a 2.4 GHz connection. Your Roku Premiere+ will not recognize the 5Ghz network. We recommend making sure that your 2.4 GHz network is active by using your mobile phone and checking if you can detect the 2.4 GHz network. We also suggest you reach out to your Internet Service Provider or ISP for assistance in checking if the 2.4 GHz network is active and not hidden. 

See more tips and troubleshooting steps for this type of issue here: How to connect your Roku device to the internet using Wi-Fi® or Ethernet | Official Roku Support 

If you still need help, please don't hesitate to keep us posted.
 

Best regards,
Mary

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30 REPLIES 30\
atc98092
Community Streaming Expert

Re: 14.30 connection error message

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It sounds like your wireless password might have changed, and the Roku is trying to use the former password. In any event, there's an option in the system menu (not at home so can't look to see exactly where) that is labeled Network Reset. If you do that it will remove all stored network information and might allow you to make a fresh network connection. It doesn't reset anything else on the Roku, so you don't lose any saved passwords for individual channels. 
.
And the guy in Florida was a scammer. Never bite on any "service" offered online that requires payment unless you know there's a reputable, such as a company like Best Buy. There's a whole lot of them out there, claiming to be Microsoft, Apple, Roku, or some other company support. 
Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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DBDukes
Community Streaming Expert

Re: 14.30 connection error message

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"JJCB101" wrote:
.,, I put a message out on the Roku website, and just had some guy call me from Florida offering to fix it for a one-off $69 fee... As the Roku cost £25 that seems a bit silly, but he said if I bought a new one it would just show the same error. ...

Either:

  • Whatever Website you went to wasn’t a Roku Website or

  • You put enough information that a scammer contacted you


Roku will not charge you for support.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuTannerD
Level 19

Re: 14.30 connection error message

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Hi there! 

Roku will never charge for support or device activation services. 

https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...

If you are having an issue with your device, please PM me with your Roku account email address and the serial number of your Roku device from Settings>System>About. I'll have a member of our official support team reach out directly to assist you further and help get things back on track. 

Thanks,
Tanner
JJCB101
Level 7

Re: 14.30 connection error message

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"RokuTannerDB" wrote:
Hi there! 

Roku will never charge for support or device activation services. 

https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...

If you are having an issue with your device, please PM me with your Roku account email address and the serial number of your Roku device from Settings>System>About. I'll have a member of our official support team reach out directly to assist you further and help get things back on track. 

Thanks,
Tanner

Hi Tanner, being a newbie on these forums I sent you a pm yesterday, but I notice it is sitting in my Outbox, not Sent Messages - does this mean it is still in draft form? Thanks for the support so far.
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DBDukes
Community Streaming Expert

Re: 14.30 connection error message

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"JJCB101" wrote:
...
Hi Tanner, being a newbie on these forums I sent you a pm yesterday, but I notice it is sitting in my Outbox, not Sent Messages - does this mean it is still in draft form? Thanks for the support so far.

Just chiming in so you're aware of a couple of things...

Tanner's schedule seems to be Mon-Fri. Roku is west coast, and Tanner's hours seem to be similar. Likely, he only got in to work a couple of hours ago, and was faced with thousands (literally) of spam posts to clean up. He's been very conscientious about responding as soon as he is able, and I would expect he'll get your info soon. It's in his inbox, along with whatever else people have sent to him over the weekend.

About the Outbox... if a message is in the Outbox, it's awaiting the recipient's reading it. If it's still a draft, there's a Draft folder for those. You said it's in Outbox, so you sent it correctly. And, while it's in Outbox, you have the ability to edit or even delete it before he reads it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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JJCB101
Level 7

Re: 14.30 connection error message

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"DBDukes" wrote:
"JJCB101" wrote:
...
Hi Tanner, being a newbie on these forums I sent you a pm yesterday, but I notice it is sitting in my Outbox, not Sent Messages - does this mean it is still in draft form? Thanks for the support so far.

Just chiming in so you're aware of a couple of things...

Tanner's schedule seems to be Mon-Fri. Roku is west coast, and Tanner's hours seem to be similar. Likely, he only got in to work a couple of hours ago, and was faced with thousands (literally) of spam posts to clean up. He's been very conscientious about responding as soon as he is able, and I would expect he'll get your info soon. It's in his inbox, along with whatever else people have sent to him over the weekend.

About the Outbox... if a message is in the Outbox, it's awaiting the recipient's reading it. If it's still a draft, there's a Draft folder for those. You said it's in Outbox, so you sent it correctly. And, while it's in Outbox, you have the ability to edit or even delete it before he reads it.

Thanks for that, I appreciate the time difference and am happy to wait for someone to get in touch, but did want to be sure my message was delivered.
Regards
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billycat
Level 7

Re: 14.30 connection error message

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Unable to connect to wireless internet. I have several Roku devices. All were working fine yesterday. Then I lost the wifi internet connection on one device, a Roku Premier and have not been able to restore. All others still have a wifi connection and are working fine. I have not changed my wireless password. I have restarted the non-working Roku several times, have restarted the internet. The Roku detects the wireless signal but will not connect. I even moved the Roku to within a couple feet of the wireless router. Other Roku devices are farther away from the router than it was originally. Roku website says my product is not eligible for chat support. Any suggestions? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: 14.30 connection error message

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@billycat 

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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niktutt
Level 7

Re: 14.30 connection error message

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I am having same issue, can you help me please?

This is happening on both my rokus.  Nikki

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