Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
symptom: Roku will not connect with wireless. Noticed issue when trying to move functioning Roku to another tv in my home.
Observations: Blue light flashing 100% of time. No change after 10 minute power down, (after repower blue light still flashes). No change (blue light remains flashing) after reset button is pressed / activated.
Roku voice verifies internet signal is strong.
Known good wireless password . Successfully worked at system set up.
Returned Roku to TV that was used to originally commission the Roku system and BLUE LIGHT CONTINUES TO BLINK.
@81 Thanks for reaching out. Error code 14.42 indicates an issue with the SSID (wireless network) that you are trying to connect to. Have you tried using the option to connect manually, and carefully enter your network's name and password manually?
We'd recommend contacting your ISP and having them review your current wireless network name and password, and try making an adjustment to see if this helps resolve the issue. You'll want to ensure that you don't have any additional security or parental control measures in place that may also block the device from being able to successfully connect to your network.
A good way to test would be to try and connect your device to a different wireless network entirely, such as a mobile hotspot, etc. If you are able to get connected to another network successfully, this would likely indicate an issue with your network's setup.