Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
So I'm very frustrated. A few days ago I upgraded my internet and network. I have 2 roku devices that worked fine before I changed my router. I had to purchase a new router to accommodate the Gigablast service I now have from Cox. I'm using an Asus AX58U router. All my devices connect fine, no issues. However these two devices will not connect. I HAVE TRIED EVERYTHING, MULTIPLE TIMES to try and fix this issue. I have done complete power cycles on my modem, router and Roku, for at least 20 minutes multiple times. I have reset the network connections on the Roku. I have changed the names of my wife's 2.4g and 5g and tried to connect to either one. I have disabled 802.11ax mode. I have tried factory resetting my Roku. I even went out and bought a TOTALLY BRAND NEW Roku. Same issue with everything. Funny thing is I have a Roku TV that connects JUST FINE! I'm extremely frustrated especially because I can't even find a phone number to call for support. And I know there is one because I used to talk to you guys when I did support for Hulu. Can someone help me find out how to fix this, PLEASE. I am frustrated beyond belief at this point.