Wi-Fi & connectivity

[RokuKariza-D]

Hi @Hb13

We're here to help!

Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know if there's any difference after.

All the best,
Kariza

[Hb13]

My ISP is Frontier

[RokuDanny-R]

@Hb13

Thanks for the follow up.

Can you please provide us with the brand and model of the router that you are using?

For troubleshooting purposes, have you tried connecting your Roku device to an alternate wireless network, such as a mobile device, to see if you are experiencing the same issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny