Lights & power

[KCEye]

I'm trying my luck here since I'm at my wits end.

Had a nasty power outage here a couple of months ago that went on for about 8hrs. After the power was restored, Roku bulbs were stuck in Red light and would not reconnect to the wifi/the google speaker could not change them.

After trying multiple times to reset the bulbs with the on/off light switch method, and trying the bulbs in different sockets in different rooms, they remain red and refuse to restart or reconnect to wifi or the Roku SmartHome App. Just trying to see if Roku Support can do anything about this or if I'm better off trying to find my recipt for a refund.

[RokuJohnB · Accepted solution]

Hello and welcome to the Roku Community, @KCEye!

We understand you are having a problem with the Roku smart home bulb since, after the power outage, it will not work. We're happy to help. Some Roku Smart Home devices have a setting called power loss recovery that allows you to configure the power state after an outage. This means you can either choose to have your device turn on automatically when recovering from a power outage, or return to the state it was in before power went out. Use the steps below to adjust the power loss recovery setting.

1. Open the smart home app.
2. Tap Home from the navigation bar.
3. Tap Settings.
4. Select Power loss recovery.
5. Choose the recovery power state.

Note: If you do not see the Power loss recovery selection, the feature is not supported on your device.

If your device is configured to maintain the last power state and it was off before a recent power outage, then it will still be off when power is restored. You must turn the device on manually, and you may want to change the power loss recovery setting to turn on your device after the next power outage. If you are not able to turn on your device manually, try restarting it by unplugging the power adaptor or turning the breaker off and back on.

You may also want to check out this support article here on what to do if your Roku Smart Home device does not power on or there is another power-related issue.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Kind regards,
John