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[Forealzy]

My Roku outdoor smart plug will not update . The devices are connected and next to each other and sitting next to the router. I tried everything but the “firmware” will not update on my plug. it will not let me skip the update. I have looked through the articles and found nothing that works. I have updated my app, unplugged the plug, and spent two hours trying to get it to work. If you or anyone has found out what to do in order to get it to update please let me know.

[RokuTakashi · Accepted solution]

Hi, @Forealzy

Greetings, and welcome to the Roku Community.

Thanks for bringing this to our attention, and we'd be more than glad to assist. As a start, we recommend visiting this support article on How to fix Roku Smart Home device software update issues. This article has an in-depth and detailed troubleshooting step on how to resolve a Smart Home device that is not updating.

If you're still having the same issue, please let us know and we'll assist further.

All the best,
Kash