Lights & power

[Lego123]

I have tried to get hold of anyone at Roku for the past month or so. My light strips that I have had for not even a year or so. Will not connect even though they have always been connected and never had problems and they are also right next to the router. I have only ever been able to contact one person from Roku support chat no one else has helped the only information I got from the last person was to sign in and out of my device while closing it in sign back in and yet it has been about a month and it's not working and I'm having the same problem constantly and no matter who I call or contact. I cannot get anyone to contact me back. Seems like a legit scam and a waste of money here if you can't get a hold of anyone and can't get a refund or any support. 

[RokuRiamie-D · Accepted solution]

Hi @Lego123,

Thanks for sharing your concern about the Roku Smart Light Strips+ SE. We suggest you try the following:

Reset the Roku Smart Light Strips+ SE

1. Connect your light strip to the controller and plug in the power adaptor
2. Press and hold the side button for 10 seconds

After a successful reset, look for your light strip to pulse blue. For help connecting your light strip again, click here.

Hope this helps.

Roku Community Team