Lights & power

[prisonerdrw]

My Roku Color Smart Bulbs are not responding and I'm really ticked off right now.

This morning, after two weeks of working with no problems, the lights didn't respond to the app at all.

I turned the light switch on 3 times and factory reset them, not they're just very bright and do not respond to the app.

I changed lamps and nothing changed, and I just switched them between the two lamps because if they don't work in these lamps, then I don't want them. I'm not moving lamps around my house. That's stupid and impractical and if you ask me to do that, I'll know that the help here is brain-dead AI.

I can't even remove them to restart the pairing process.

Your app (v3.2.2 (441)) appears to be up-tp-date.

So what else is there to do except throw them in the trash?

[prisonerdrw]

Seems like several people have this problem.

A couple things...

1. Restarting my internet, even though it's your bulbs that are the issue. I know it's not going to work.

2. not uninstalling and reinstalling my app, then I'll never get the bulbs to work again.

3. firmware should be okay, but since I can't connect to the bulb, it's kind of hard to tell. Maybe if the bulb didn't just stop working, maybe that'll help.

[prisonerdrw]

Uninstalling and reinstalling the app seems to work, for now.

Close this discussion or whatever.

[RokuReynan-L]

Greetings, @prisonerdrw.

We appreciate you letting us know that the issue has been resolved. If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Roku Community Team