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Nipsu
Newbie

1 of 4 lights dead on arrival

I need to return it and Roku sent me an RMA number but not a return shipping label.

I also wonder if I need to return just the one dead bulb or all four even if three are working fine.

I have waited several days. There is no chat option and no customer service email address or phone number.

Any suggestions?

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1 REPLY 1
RokuArjiemar
Community Moderator
Community Moderator

Re: 1 of 4 lights dead on arrival

Hello! @Nipsu,

Thank you for your post in the Roku Community!

We appreciate you contacting us about your Roku Smart Bulb and sincerely apologize for any inconvenience it may have caused. We are here and more than happy to assist you.

Please check your inbox. We have sent you a private message with additional information to assist you further.

Regards,
Arjiemar

Arjiemar
Roku Community Moderator
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