Known issues

[dcross1]

there is an error in the roku software update. that is why there is an error code 004. it is not due to network issues. I have had my network provider check out my equipment, internal cabling, external cabling - no issues found. I did a factory reset. that was a real pain to setup everything again. That worked for a total of turning on the set 2 times. after that, the update message reappeared along with the failure to update and error code 004. Roku used to be a great way to get new channels. Now it's just a piece of junk. and the service that provided is a joke. 

[Portalogem]

@dcross1 (and everyone else still having this issue):

So you're saying that this happened after doing a factory reset, and that you still ran into this issue with your Roku TV? That's concerning. After having resolved this for myself and my parents (who are in a different location), I also know this isn't a network issue, so I'm going to repost my workaround solution without everything else that I posted above while also showing you how to do a manual update to see if this helps to resolve this. I was only able to test this with aging Roku Express devices, so I don't know if this will work for your Roku TV. If it doesn't, perhaps someone else in this thread can provide more info on how to resolve this issue with Roku TVs. Hopefully, Roku will be able to soon resolve this. If this works for you, let us know. 

[Timothy6]

My Roku keeps telling me error004 model 3930 Roku express  ser # x00400v2ptg2(s00920a2ptg2)  software version 14.1.4  gc version 13th.8.10   current issue g2-154-020

[Timothy6]

Roku player keeps locking up and giving me a 004 error code

[Timothy6]

It keeps asking me to do an update and when I say do it, it locks up until the next day

[Timothy6]

So what do I do. And before you ask my signal strength is STRONG.

[prisher]

I’m responding to another post that gave great detailed instructions for other ways that may be needed to fix your Roku and do your update. 🙂 

Roku will restart and go to the home page. 🙂 

[Portalogem]

If clearing the cache (the remote control codes you posted @prisher) corrects this error, please post what Roku device and model you are using, so that others know if this workaround will work on their (similar) devices. I'm hopeful this works on all Roku devices, but there's no way to know until people start posting what Roku devices they used to resolve this.

I figured out that the two Roku Express devices I was able to resolve by just clearing the cache were the Express 3900 models. The other two Roku Express 3900 models that were left on for months auto-updated to OS 14.5 and restarted themselves without any issues. 

This wasn't enough with my Express Plus 3910(RW) as no matter what I did, I couldn't get past the update error, and my device kept crashing. For some reason, after I cleared the cache, that by forcing an update from that secret screen, and then selecting "cancel" did something to allow my Roku Express Plus 3910 to finally update to OS 14.5. So if anyone found that they needed to do this to force an update so that their Roku device (hopefully) then updated to OS 14.5, then please post that you had to access the secret screen after clearing the cache and what device you're using.

To find that code: if you can't find my post, you'll need to find the poster I got this information from by going to page 4 of this thread and looking for the 7th post which is @coryleif who posted the remote control codes needed to access that screen. Also if this helps you, give that poster a bunch of kudos for helping all of us. I just can't thank that poster enough for getting my Roku Express Plus working again.

Update: I just realized that my post is easy to find since it's on the top of page 10 on this thread. 

If anyone is not having this issue because their other Roku devices are staying on OS 14.1 like my Roku Ultra and Roku 3, I would advise them not to attempt to use the secret menu to force any updates as I'm leaving my devices alone until this is cleared up. I found that doing manual updates from the settings menu continues to update my channel apps without yet having that OS update screen pop up. You don't have to perform manual updates since Roku will automatically update your device at least once a day when it either is in standby mode with the screensaver on or when it restarts.

However, if error 004 ends up occurring on my other devices, I'll attempt to use these workarounds to see if I can get past this error on them and I'll post to this thread about that if or when that happens.

Update: So far my other Roku devices haven't updated to OS 14.5 (as of 4/21/25), so I'm thinking that Roku has put a pause on this OS update until this issue is resolved. 

[StressieJ]

This works! Thank you!