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Rtsquirrel
Channel Surfer

: Forced to update and showing error 004

I've been dealing with this for a month now.  Failed Update bricks Roku Express.

Roku offers no Agent support.  The best you can do is push and HOLD the reset button for 10 seconds.  This will wipe the Roku.  You'll have to re-reguster the device on your network AND reload the apps you want AND sign in again with all of the apps.  This will only work for a couple days, then the Roku will BRICK itself again with the Failed Update.

It's terrible that we have to do it this way.  This is one of the prices of Tech Bros getting so much power.  Good Luck.

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Rtsquirrel
Channel Surfer

Forced to update and showing error 004

I've been dealing with this for a month now.  Failed Update bricks Roku Express.

Roku offers no Agent support.  The best you can do is push and HOLD the reset button for 10 seconds.  This will wipe the Roku.  You'll have to re-reguster the device on your network AND reload the apps you want AND sign in again with all of the apps.  This will only work for a couple days, then the Roku will BRICK itself again with the Failed Update.

It's terrible that we have to do it this way.  This is one of the prices of Tech Bros getting so much power.  Good Luck.

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Rtsquirrel
Channel Surfer

Re: Error 004 happening again and again

Temporary fix.  Problem will recur.

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Rtsquirrel
Channel Surfer

Re: Error code 004 for update

this worked! 

We will see for how long.  Surprising that Roku does not make this knowledge accessible in their "help" section.

Pathetic.

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katheclark
Newbie

streaming device cant update.

streaming device cant update. screen is solid purple & remote cant use functions

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Can't Update Software - Error 004

Roku model:  3930-Roku express 

Issue ID:  GD-147-742

Serial number:  X0040000TFGD

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Baba2
Newbie

error 004 can't update software

I cannot update..I have turned off router and Roku but no good..wifi is working fine for everything else...it's been three days and I am paying for streaming services and can't use them..I cannot reach settings as that screen won't come up any more???what can I do

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XSIet
Newbie

Re: error 004 can't update software

Try Unplugging the device for a few seconds When it boots up you should have an option to update later choose that and you should be able to watch your apps

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BKY99
Newbie

error 004 received on updating

error 004 received on updating

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Portalogem
Roku Guru

how I solved error 004 updating issue on older Express and Plus models

If you can successfully follow the steps below, you will not have to factory reset your Roku device. If your Roku device doesn't show the intrusive update screen, and you don't know how to manually update your Roku device, you'll find that information at the bottom of this post.

Intro:

This is an updated post after having visited with my parents who had different Roku devices than me. I decided to delete everything in this post that no longer applied to my prior situation as I had solved this issue on my device (Roku Express Plus 3910RW) and two of my parents' devices (Roku Express 3900) that were affected by this. The two that were of the same model (Roku Express 3900) weren't affected since they had auto-updated and restarted themselves a week prior after having been left on for months. So it's possible that if you leave your Roku alone when you see that update screen and just let it then automatically update, your Roku device may update the OS without any issues.

I don't know if the solution below works for all Roku device models, but this is how I solved this issue on the devices listed above. 

The issue:

When I turned my Roku Express Plus on today, the Roku told me I had to update. After tapping the remote to allow it to update, the device then errored out and showed that blank wallpaper screen. When I turned on my parents' Roku Express devices and went to manually update them, the Roku OS update errored out and showed the same blank wallpaper screen. 

 

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