Known issues

[RokuEmmanuel-D]

Hey everyone!

We’re aware of an issue with Paramount+ where the video rewinds when you hit the "Skip Intro" button.

Status update (5/15): Our team is currently investigating.

To help us look into it further, could you share the following details?

• Roku device model, Device ID, Serial Number, and Software version
  (Settings > System > About)

• Tracker ID (Press Home 5 times, then Back 5 times)

• App build version (Highlight the app on the Home screen and press the * button)

• The specific content where you saw the issue

• Your Paramount+ subscription plan

• If possible, a short video showing what’s happening

Thanks in advance — your input helps a lot, and we’ll keep you posted with any updates.

Thanks,
Roku Community Team

[Daveb101]

    I've even done a factory reset. So everything is brand new.  Still the same frustration. 

[Daveb101]

If you have your subscription thru roku you should know that stupidly you can't remove it and reinstall it.   Roku's genius move.  That is why I had to do a factory reset. 

[RokuJohnB]

Thanks for keeping us posted, @Daveb101!

We're sorry for the inconvenience. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "Check for updates."

Let us know how it works, and we'll continue to assist you further.

The Roku Community Team

[Daveb101]

Yes the app is updated the remote is number sku3226000779

Model rc-al9

Fcc ID tc2-rcb16

[Daveb101]

In another TV in my home remote model rc-el3 works fine 

[RokuJohnB]

Thanks for the follow-up, @Daveb101!

We'll be more than happy to investigate this problem further. Is there a stuck button on your Roku remote?

Please try using the Roku mobile app and see if that will make any difference.

We'll wait for your response.

The Roku Community Team

[ChairmanMAO]

I have several Roku Ultras...and they have all begun exhibiting a really, really annoying behavior: if you try to fast forward, from any point in a show to any other point, you are returned to the start of the show.

Meaning the fast forward function is utter garbage.

Sometimes this problem can be resolved -- temporarily! -- by doing a software update or restarting the device. But it always reappears.

I'm not sure if this is streaming source specific or not. It seems to show up most frequently with Paramount Plus and Hulu, but I've seen it on most of the other streaming sources I use.

It sure would be nice if Roku could be bothered to fix this bug. Or at least stop selling remotes with fast forward buttons.

[mrn1]

I'm having the same issue. When I hit skip recap or skip intro or fast forward or rewind the episode restarts from the beginning (as in from the ads that play before the episode starts). This only happens with Paramount Plus, not with any other subscription/app. I access the app from the Roku Home Screen (on my Samsung TV). I've updated the app, I've signed out of the app, I've removed it from the home screen, I've rebooted my Roku device and then reinstalled the app. I've done this several times with little to no success (i.e. once or twice it's 'fixed' for one episode and then the problems return). This occurs with anything I try to watch on the Paramount Plus app.

[Spaceduarte]

Seeing same problem! Random shows too. I tried factory reset. It fixed it for about two hours then happened again.