Known issues

[DjwOhio]

The 3 devices in the 44870 area code reported earlier appear to be working. Thursday March 27pm to Saturday March 29am with no issues.

[DjwOhio]

The device in the 44116 area code reported earlier appears to be working correctly. SundayMarch30 to April 1st with no issues.

[RokuJharra-Q]

@DjwOhio Thanks for keeping us in the loop!

We're glad to hear that everything's working well now. Just so you know, we're still looking into the issue. 

If you're still having the same issue or have any thoughts to share, just let us know!

Your feedback would really help us out!

Thanks,
Roku Community Team

[Anonymous]

Please advise the many of us why you think this problem happened.

Also, what you may have done to fix it.  Thanks

[casey0]

All channels guide shows" no information  available". Apparently I'm not the only one having same issue by following other users topics. Please find the below with all the information " about" Roku. System got restarted, updated l, disconnected and connected again. Cables checked. The issue seems to be from the Roku side. Kindly advice or update with some patch software ver. to fix. 

Model: 55R5G

Hardware ID: GF04X

Software ver. 14.1

Device ID: S0HX934LKJ5U

[Moat]

@RokuJharra-Q - Almost 2 weeks here (zip 48813) and still working fine. Appears to be fixed. Thanks for pushing the management/devs/staff to finally get this issue resolved!! 👍

[RokuEmmanuel-D]

Welcome, @casey0.

Thanks for sharing this here!

Could you share some more info about the issue?

• Do you see “No Information” immediately, or does it happen after a certain amount of time?
• Are you using an antenna? If so, are the antenna channels showing no information?
• Lastly, can you send us a photo? (If possible)

In the meantime, try performing a software update on your Roku TV to see if there are any changes.

Keep us posted!

Roku Community Team

[CeeDeeMe]

I have bought 2 Roku Select TVs for my parents, I set them both up and handled all the updates/account stuff. They've been overall pretty great but I cannot stress how absolutely broken the Live TV/Antenna TV situation is. In both TVs they "forget" antenna channels after you turn the TV off.

Yes, this behavior was the case out of the box, yes, it's fully updated, yes, I did a full system restart, yes I set "Live TV" as the default startup input, yes I renamed "Live TV" input to "Antenna TV", no, the TV still forgets antenna channels every startup.

I was willing to accept that the first TV was possibly just an isolated event but two TVs, bought a year apart, different sizes, using different antennas in different rooms, having the same exact issue? This is absolutely a platform issue.

I was able to "fix" the issue by turning on "hide streaming channels" in the Live TV settings, then and ONLY then does it remember antenna channels after turning off. This absolutely shouldn't be the case and I'm stunned that this issue is still a problem after a year (first encountered this issue last year)

What's the hold up? I'd think after a year this issue would've been solved or patched.

[casey0]

Hello, the issue is happening again, kindly have a look as this is for sure from your server side.