Known issues

[RokuJharra-Q]

Hey everyone,

We know some of you are having issues with the Backdrops and Photostreams app or are seeing the message, “This channel is no longer available.”

Status Update 4/18: We’re looking into the issue and actively working on a fix.

In the meantime, we recommend restarting the Roku device, which may temporarily resolve the issue.

We’ll keep you in the loop with any updates.

Roku Community Team

[Karma_]

@RokuEmmanuel-D Now backdrops is broken again with version 1.0 • build 2

Guess we’re back to zero again…

[KCQuacker]

I just walked into a room that has a TV left on so the Roku went to screensaver. The screensaver should be my Roku Photo Streams. I went to settings, theme, screensaver and Photo Streams was still selected. When I selected it though and then tried "Go to app" it comes up "This channel is no longer available. Visit the Roku Channel Store to discover more entertainment. For more details, visit go.roku.com/channel removed"

The Photo Streams screensaver was up and working a couple hours ago so this is very new.  O new updates.or anything on the TV I first noticed this on. Why remove such a great channel? 

[Pompey]

I wonder why they have done this?

[RokuEmmanuel-D]

Thanks for reporting back, @Karma_!

Could you please confirm the latest software version of the Roku device so we can take a look? (Check under Settings > System > About). 

We'll wait for your response!

Roku Community Team

[Karma_]

Yes sure it’s the latest version I got:

[FerruzAXP]

Was backdrops removed from Roku?

I can still download the app, but when I try to load it, I get a message that has been removed.

Anyone else seeing this?

[RokuEmmanuel-D]

Thanks for the additional info, @Karma_.

Just a heads up that OS 14.5 will be available to everyone by the end of April. If you've got the update and are still running into problems, let us know so we can look into it a bit more.

Make sure to keep an eye on your device for any software updates and grab the latest version if there's one available.

Here's a link for more info!

Roku Community Team

[RavenReserve]

Same here. I hate it! I do NOT want to see "roku city"!  I want my photo streams slideshow of my chosen photos without having to connect it to a back up cloud.  Fix it roku!

[Karma_]

Are you saying backdrops app may only be fixed with 14.5? It used to work for a couple days until today again. As you remember.

I don’t know what’s so difficult for Roku developers to make this app work once and for all. It’s frustrating.