Known issues

[RokuEmmanuel-D]

Hey everyone!

Status Update 5/6: Pending Release. We've identified an issue where a subset of customers on the TV platform are seeing HDR content on Disney Plus as "washed out." We have now identified a fix and are rolling out an update in the upcoming days to resolve. Your device will automatically update.

While customers are not yet solved, we're going to mark this post as solved for visibility.

This thread has been moved to Pending Release.

Thanks to everyone who flagged this!

Status Update 5/1: (Under Investigation)

We're investigating the Disney Plus HDR content that was washed out after the recent update. 

To dig a little deeper, can you share some details here?

• What specific content is affected? Could you give us an example?

Also, please provide your device details below:

• Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times, then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

We appreciate your cooperation, and we'll keep you posted. Stay tuned!

Thanks,
Roku Community Team

[Squinky]

Hello,

As mentioned, colors on Disney+ seem to be bright/washed out on only that app and have been fine in the past.

TCL model 65S405

Hardware ID 7106X

Software version 145 (checked update today)

Tried multiple reboots including power off and reinstalled Disney+. Other Roku devices appear to not have issues but might not be updated.

[RokuEmmanuel-D]

Thanks for flagging this here, @Squinky!

We see that the display on the Disney Plus content is washed out after an update.

Can you send over some pictures so the team can take a look? Also, have you checked out other apps to see if they're behaving the same way?

Tell us more!

Roku Community Team

[Squinky]

First picture is from the TV in question. I will do a second post with an example of the same scene from another TV.

And yes, other apps are not having this issue.

[Squinky]

Good example 

[Deadrocks]

I'm having the same issue here. Menus and everything look fine, but once you load the movie or show, the colors wash out and go muted. 

It's frustrating because my young girls love watching Disney movies.

Edit: I have found this is only an issue with 4K and HDR titles. Colors display fine on HD and SD streams.

[Squinky]

My issue sounds identical to Deadrocks. Experimenting more some Disney+ shows are fine and assume they are non-4K/HDR. I also played around with HDR settings and can make the picture better than what I shared below, but still not great.

Also, running HDR tests on YouTube don't look great, but not nearly as bad as Disney+.

TV is about 7 years old and I am certain that Disney+ 4K/HDR worked in the past, so I am fairly certain this is software related.

[Deadrocks]

I reached out to Disney+ support. It sounds like they're releasing an update at the end of this month, 4/30/25, which will support Roku's newest software update. Hopefully, that will fix this issue.

[RokuEmmanuel-D]

Hey, @Deadrocks and @Squinky.

Thanks for flagging this to us.

We'd like to be able to help in investigating the issue you have encountered with Disney+.

Could you please share your device info here?

• Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times, then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us soon!

Roku Community Team

[Squinky]

TCL model 65S405

Hardware ID 7106X

Serial number YN00ES827895

Software version 145

ID 95-168-421

Disney+ version 1.50