Issue Tracking Board

[RokuRiamie-D]

Hi @tbarstow @klk88 @Daveyhatton,

Greetings from the Roku Community!

We are aware of this issue regarding the Max channel that keeps on going to the sign-in screen. We also coordinated this with our Roku appropriate team. 

For further investigation please provide us with the following:

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

Providing these details will help us to investigate the issue further. We look forward to your response,

Cheers,
Riamie

[Jpro55]

I have 7 roku devices and they all behave this way. Here is the info from one of them

Model 3820x - streaming stick 4k

Serial number X01700UG7FGN

Software version 14.1.4 build 7709—CU

GC Version 12.9.26

Issue ID GN-016-017

[evanscjsbu]

Same issue for us. It seems to have started a few weeks ago. Nothing I have tried has worked. 

[Mrg2zz]

Now both devices are working fine.  If you fixed something based on the information I sent you, thanks!

[Rwalkr]

I’m still experiencing this problem. Only time i don’t have to re login is if i haven’t viewed Mac on another device

[LD33]

This is just ridiculous and I'm adding on to this frustrating conversation.  This should have been fix a long time ago. I'm having the same issue on all 12 of my Roku devices - yes - all 12!!!!  I'm actually willing to go to another platform since my satisfaction level is very low. 

[HisSvt2]

I literally replaced my brand new 24 Ultra with an Apple TV 4K in my movie room because of this and moved that to a room I barely use. 

[DestinyDivine]

I believe it is a ROKU issue. just signed up for max. I have a roku tv and roku device. Both keep having me sign back in. My smart tv (non roku) does not ask me to sign back in. Therefor, I believe it is a Roku issue. Having to sign back in is extremely frustrating. 

[Mrg2zz]

I gave them the specs they asked for in earlier posts above and my two devices work fine now.  You may want to try that.

[HisSvt2]

I gave all my details on SEVERAL 6-7 pages back it’s still messed up !