Issue Tracking Board

[JDjack]

Model: 3820R2 - Streaming Stick 4K

Serial number: X025006CF6JR (SOJ7345CF6JR)

Software version: 14.1.4 build 7709-E6

GC version: 12.11.13

Timestamp: 2025-02-13T01:17:14Z

Please use issue ID JR-061-997 to report the current issue.

Model 3820R2 Streaming stick 4K

Serial X025006CF6JR

Software 14.1

Device ID

SOJ7345CF6JR

IP 10.0.0.229

Wireless MAC Address

34:5E:08:44:74:08

Build version

58.6

Build 0

[Muckfire]

We can't use Max app since update 58.71 on February 13th, 2025, it just brings up the blue Max screen then kicks us out. Is there anyway to just roll back to the previous version?

[Muckfire]

Just forced the most recent Roku main software update and now Max is working again. So problem solved.

[Catedi]

Same here. 3 Roku tvs. This sucks the beef bologna!

[Cuz]

Same here. Roku model 4802x Roku Ultra and other Roku ultra devices. Seriously thinking about moving to new Google streaming device. Not sure what’s going on between Roku and Max but both need to straighten this out. 

[mikiekimi]

I was able to (at least temporarily) get Max to stop prompting me for a password.  I am going by memory here, but I used the "sign in through my provider option". 

It asked me for a code that I could obtain by going to the max website (something like max.com/signin) on my phone.  Once the code popped up on my Roku, I entered the code on the Max website, the app appeared to have 'synced', and it now does not prompt me to login on either of my Roku devices. 

[Sfly]

Hi, I have to sign into Max every time I open the app on all my devices. Stick, Express, TCL Roku TV, Westinghouse Roku TV. All of them every time. My subscription is up in April. I might cancel. 

[cms2445]

I have the same issue with needing to keep signing in again on my TCL TVs.  It’s beyond annoying.  I never had this issue when I had directv…it started when I cancelled it and re-enrolled with Max directly.  MAJOR PAIN….

[Doug4148]

Still have to sign in each time when is it going to be fixed?

[MartinLandau]

I’m charged for MAX through Roku and I can’t watch it. I can’t sign in or sign up. It recognizes that I have a current subscription but I can’t get past that screen.. This has been going on for weeks. When will this be fixed? 
It’s very inconvenient.

Adeline Glidden

adelineglidden@gmail.com.