Issue Tracking Board

[RokuRiamie-D]

Hi @Betzdavies, @sikka, @IamDuncan,

Greetings from the Roku Community!

We understand that you are still having an issue with the Max channel. Please provide us with the following details below so that we can coordinate this with our Roku-appropriate team.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (this can be found by selecting the channel on the Home screen and pressing the * button).

We look forward to your response.

Thanks,
Riamie

[Tonyf40]

I am having the same issue. I have have to log at least once a day. I am only seeing the issue on Roku. It is not happening on my iPhone or firetv.

Model: 3941X - Roku Express 4K+

Serial number: X0160016DRRD (SO7P2166DRRD)

Software version: 14.1.4 • build 7709-CR

GC version: 12.8.19

Timestamp: 2024-12-23T22:35:23Z

Please use issue ID RD-515-435 to report the current issue.

Max v58.2 build 2

[BelleB]

This is what is happening to me. I can stay logged in on my device on one tv all day, but if I switch to another tv at any point we have to log in again. Every time. It’s been happening for a few weeks. Very annoying 

[BelleB]

Why is it just now happening? Has Roku just now changed their identifiers? 

[BelleB]

I saw the same directions on a simple google search on how to fix this issue. And yes you are correct, there is no “remember sign in information” to uncheck. So this is pointless to try if anyone comes across it. 

[HisSvt2]

No I explained it in previous posts it’s a combination of MAX account sharing crackdown AND the fact Roku devices don’t unique identify on MAX servers look through my previous posts and the pictures I posted of how devices in MAX account appear and how no matter how many of my 8 Roku devices I have signed in it shows only ONE vs my other devices that show individual and also happen to stay signed in!

[sikka]

@RokuRiamie-D 

Model 3810X Streaming Stick+

Serial YH00AR398957

Software 14.1

Device ID 21303A398957

Max App: Version 58.2 Build 2

No Tracker ID for you at this time but the issue does occur on this device (this is the primary roku) and all the other Roku models in our home. We haven't bothered to sign in again on the other devices because inevitably it leads to the issue. If you absolutely need a tracker ID from me before your team can investigate the issue further, let me know and I'll get it.  

[RokuRiamie-D]

Hi @sikka @Tonyf40,

Thank you for providing your Roku device details precisely!

We have forwarded your Roku device information to our Roku-appropriate team for further investigation. Rest assured, we will update you once we have more information about this issue.

For users who are having the same issue, please provide us with the information mentioned above. In the meantime, your patience and cooperation would be appreciated while we work on this matter.

Cheers,
Riamie

[Diddly-Dudley]

Having same problem. It seems to be a Roku problem as MAX works on other devices except all of our Roku’s. So what’s the fix ROKU?? Seems like this has been going on for a while already. 
I have updated everything on Roku and it’s happening on 4 Roku’s so don’t ask me for all the details

[SunshineBear7]

I am having the same issues! It has been going on for over 2 weeks now, it’s so frustrating! I have to resign in and sometimes it even asks me to make a new account but already knows my info.. I’m so confused on why it’s doing this! I have tried updating my Roku and I’ve tried deleting and re downloading max again.. I don’t know the problem!