Issue Tracking Board

[Macrokr55]

Looks like the no information problem was fixed a couple of hours ago,  since 6pm cdt I have left the tv running on different antenna channels and streaming channels staying inside the guide without returning to home and having to restart, seems fixed for now, 1st time since Friday 2-28. Relief!😅 

[biffspin]

My optimism was short lived.

Now it's just random but many channels are back to 'no information'.

Before it was 'most' channels.

Now it is 50-70% of channels.

[bratface]

It was back this morning (3-12-25) but NOW IT'S GONE AGAIN (3-12-25, 9:00 PM).  Is anybody at Roku going to fix this???? 

I can do a system update which will bring it back for an hour or so, BUT I SHOULDN'T HAVE TO KEEP DOING THAT TO HAVE MY TV WORK PROPERLY!

PLEASE FIX THIS!!!

[LilD62]

Not solved!

[DjwOhio]

@ RokuJharra-Q

I have seen an awful lot going back and forth on related threads.

The three screen shots I provided had the following issue ID's

-96-094-568

-AF-094-560

-70-094-552

As you can see each of these three sets has slightly different software builds. Version:14.1.4*build 7709- (30, DD and 48). I have not seen any updates.

What is the status of these issue ID's? Has a fix been presented? I would be willing to experiment with an early build.

Dan

[LilD62]

Not solved!

[RokuJharra-Q]

@bratface 

Thanks for letting us know about this issue! We’d love to hear more about it so we can help you out.

Could you tell us if you’re using a Roku TV or a device? Also, if you could share a photo or a short video showing the issue, that would be great. In addition, Are you watching Live TV, using an OTA (antenna), or looking at the Live TV channel guide?

Your input will really help us sort this out!

Roku Community Team

[RokuMaryEF · Accepted solution]

Hey everyone,

We believe the issue should be resolved for some customers, but we’re still investigating reports that it’s affecting others.

Status Update 3/13: We’re looking into it for those still experiencing the issue.

For better visibility and reference, we'll mark this post as solved.

We also recommend trying to relaunch your live antenna channel to see if the issue is still happening.

If you're still having trouble, please share the following details with us:

• Device info (Settings > System > About)
• Tracker & GC (Press Home 5x, Back 5x)
• Home zip code or TV location

• Snap a screenshot or photo of the issue you're seeing

Also, let us know:

1. Which Live TV channels are affected? Are they all live antenna channels or Streaming channels as well?
2. How many channels are having the issue?
3. When exactly does the issue happen? As soon as you open the channel?
4. How long does the issue last?
5. Which apps are affected? Is it just a live antenna TV channel, or are streaming apps impacted too?

Thanks for your help! We're still looking into this and will keep you updated as we learn more.

Roku Community Team

[DjwOhio]

I have provided all this information in @OTA channel guide not working consistently.

After receiving this notice I verified the OTA channel guide is still not working consistently.

- The software version has not changed since I provided the screen shots.

- No software updates are available.

- The Issue exists across the board on all channels on 4 TCL Roku TV's in two geographical locations.

Do not understand how this issue can be solved by a moderator vs the person having the issue.

[bratface]

Yes I'm using a Roku TV (although I am rueing the day I bought it because it has been nothing but a pain in the **bleep**, especially when you people try to 'improve' things)! Just like the last couple of days it is fine for a couple of hours, then everything starts to go downhill! Today (3-13-25) it started at 5:00 pm, half of the grid says NO INFORMATION!!!! Not sure WHY YOU NEED A PHOTO. I have told you what the grid looks like!!!! IT SAYS NO INFORMATION!