Issue Tracking Board

[renojim]

Are you using an ad blocker?

[MNRose]

I disabled the Adblocker on my eero and that did the trick for me!

[Carmelmo]

The point is WHY all of a sudden? The ad blocker is there for a reason. It defeats the whole purpose!

[TheMoose]

I guess they’re not making enough money from the subscription fees, so they need the ad revenue. 

[Sum1sumware]

I’ve tried streaming paramount plus on my Roku devices, but all get us a spinning wheel when I try to watch a movie. I’ve restarted my Roku, uninstalled the app and reinstalled it,checked that the software for both are up to date, and still haven’t been able to get it to work. 

[Carmelmo]

Wonder what happens to those people who pay for no commercials.

[renojim]

If you're using an ad blocker, disable it.

[RokuMaryEF · Accepted solution]

Hi Community Users,

We wanted to provide an update regarding the playback error ("An error occurred during playback. Please try again") that some of you have been experiencing with Paramount+.

As of 11/28, this issue is still under investigation.

We’ve noticed that many customers encountering this issue have ad blockers enabled. To help us assist you further, please confirm that you do not have an ad blocker activated on your device. This will allow us to narrow down the cause and work toward a solution.

If you haven't done so already, please also provide the following information to help with our investigation:

1. Roku device model
2. Device serial number
3. Device ID
4. OS version (Available in Settings > System > About)

Additionally, please provide:

• Tracker ID: Press the Home button 5 times, followed by the Back button 5 times when you encounter the error, and share the Tracker ID that appears.
• Channel build version: Select the Paramount+ channel on your Home screen, then press the * button on your remote.

Thank you for your continued patience and cooperation as we work to resolve this. We’ll update you with more information as soon as possible.

The Roku Community Team

[TheNabster]

No.  It is MY network connection, MY bandwidth and I am PAYING for the service.  I think a better option is for people to cancel Paramount+.  If I want to block adverts because many sites are intrusive and can cause other issues, then I will.  I WILL NOT compromise the safety of my network because some company continues to chase a buck.  There are ways to insert commercials into programming WITHOUT having to use adservers (i.e. Paramount can host their own).  They also could allow whitelist of A SPECIFIC site not everything.

Honestly we cannot keep accepting this type of intrusion.  It is not acceptable.

[TheNabster]

We need more people to just cancel Paramount+.  It is unacceptable and a security risk.  Customers should not have to compromise the integrity of their home networks to use a service they PAY for.  This really should be illegal.  Would you accept as a condition to watch TV some random person demanding entry to your home to show you random products to buy?  This is really what is happening.