Issue Tracking Board

[Godspeed731]

a mesh style router. I would bet any type of ad blocker, though is causing an issue. 

[Speed_Racer]

6birds, glad it worked for you. It's still odd that this has only happened with Roku and the Paramount plus app. Other apps on Roku seem to work fine with add blocker on. Paramount plus app works just fine on LG Web OS and add blocker on.

[Godspeed731]

Definitely. I think they did something with ads when the app on Roku is paused. 

[gjohnson]

I have the same problem with all my ROKU devices except my old ROKU Stick because it is using

an older version of ROKU and Paramount Plus Software.

My ROKU StreamBAR SE, ROKU PREMIERE + and ROKU EXPRESS 4K + have the same problem.

Please fix this.  Even my old ROKU TV has the same problem.

[RokuEmmanuel-D]

Hi Community Users!

Thanks for bringing this issue to our attention. We'd like to assist you with your concern with Paramount Plus. 

Please be advised that this issue is still under investigation, and your cooperation would be very helpful in resolving it. We are encouraging everyone to provide all of their Roku device details, such as those below.

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or a short video of the incident. 

We are looking forward to your prompt response. 

Regards,
Emman

[lukehena]

i am having the same issue on all my Roku devices.

Paramount plus works fine on my apple devices and smart tv apps.

[RokuEmmanuel-D]

Hi, @lukehena.

Welcome to the Roku Community!

We appreciate you flagging this directly to us, and we'd like to assist. Could you please provide the following information posted above this thread so we can look at your device information? It would really help if you could supply us with further details.

We are looking forward to hearing from you soon. 

All the best,
Emman

[Carmelmo]

Same here on ALL my Roku devices - tvs & sticks. Support said it is a known issue they are working on.

[Al_S]

Same with me.  Web, iPhone all work fine.  Roku Ultra just hangs when content loads.

[RokuEmmanuel-D]

Greetings from the Roku Community, @Al_S, and @Carmelmo.

Thanks for flagging this issue to us. We'd like to take a closer look at this. Could you please provide the information listed above this thread so we can have visibility on your device details? We would appreciate it if you could supply us with all the information needed for this investigation.

We are looking forward to your response. 

Regards,
Emman