Issue Tracking Board

[Speed_Racer]

Thanks TheMoose, I am running Pi-hole as well. I logged unlooked at recent blocked queries and found a roku query that was just blocked and added it to the whitelist. Seems to be working now.

[Mando84]

The Paramount plus app opens without issue but when any movie/tv show is selected and you select watch - the blue circle spins and nothing happens the movie or tv show does not come up. The app had been working fine over the last 2 yrs but as of a week ago none of my TLC Roku TVs will stream it.

[Speed_Racer]

It was supposed to read:

I logged and looked at recent blocked queries and found a roku query that was just blocked and added it to the whitelist.

[Mando84]

I'm having the same issue worked fine until about a week ago. All 3 of my TLC Roku Tvs won't stream Paramount + anymore.

[Al_S]

Same scenario with me as you laid out.  I believe that as soon as Roku made Paramount+ available on their Roku channel, that's when the problems started.

[RokuEmmanuel-D]

Hi Community Users!

Thanks for flagging this issue to us. Please be advised that this issue is being monitored now by the relevant team for further review. 

To aid the investigation, we would appreciate it if you could provide us with the following information to make the issue more visible. 

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or a short video of the incident. 

We are looking forward to hearing from you soon and looking closely into this issue. 

Regards,
Emman

[Tedabo]

Model: 3800x - streaming stick

serial#: yf0098398197

device id: ct3799398197

software version: 14.0.4

tracker id: 97–466-533

Version 9.3 - channel build: 20241107

[6Birds]

Thanks so much.  My issue exactly - stopping eero ad block resolved it.  Add block has been on the last 3 yrs w/out any prior issue.   I never would found the problem.  Thanks again 👏🥳

[spbon2010]

This same thing has been happening to me for the last few days. I can access Paramount+ on my ipad. But I get the same spinning  for the roku's on my tv's.

[spbon2010]

What is eero?