Issue Tracking Board

[MS90]

That doesn't help.  Sound but no image

[RokuRiamie-D]

Hi @MS90,

Welcome to the Roku Community!

Our Roku team is already aware of this issue. To help us investigate the issue further, please provide us with the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We look forward to your response.

Best,
The Roku Community Team

[RokuMaryEF · Accepted solution]

Hey everyone,

We know some of you are running into an issue with the YouTube app – it’s going black during playback.

Status update (2/27): We're investigating this and working on a fix with our channel partner.

If you're having this issue, could you help us out by providing the following details?

• Your Roku device info (DID and OS build) – found in Settings > System > About
• Your Tracker ID (press Home 5 times, then Back 5 times)
• The YouTube app version (Open the YouTube app > Settings > App Version; send us a screenshot)
• Exact behavior & when it happens (Does it happen during playback or when an ad starts?)
• Is this happening on other apps like Netflix or Prime?
• Is there any way to recover or fix the issue on your own?
• Does this happen when an ad starts or at another time?

Note: We'll mark this post as solved for visibility and as a reference for other users.

Your info will help us get this sorted!

Thanks,
The Roku Community Team

[bobpetti]

Any updates on this? I also suffer the black screen problem on my Roku Soundbar streambad - very very annoying. 

[RokuRiamie-D]

Welcome @bobpetti!

Thanks for bringing to our attention that you're having a black screen issue on your YouTube app using your Roku Streambar. No worries, we are here to assist.

Please provide us with the following information that was listed on this page by our Roku moderator. It will help us to investigate your issue further.

We will wait for your response.

Thanks,
Roku Community Team

[Songbard]

Your "fix" does not work! And I've tried it several times since youtube stopped working 6 days ago. I click on YouTube and just get a black screen. If I try to cast it from my phone I still get a black screen but with sound. This is the 2nd time this has happened, and it was like that for over a week. I want this issue fixed! Please take care of this now.

Ken Peltier

Songbard1@gmail.com 

[Songbard]

Model 65R6+

Serial number X001002GN7U1

Software version 14.1

Device ID S05VF13GN7U1

Tracker ID  U1-123-776

Version 2.23 • build 115025180