Issue Tracking Board

[KatinVT]

Well, the reset worked... for one evening! Now it's back to nothing works. When will this be fixed?

[Katatawnic]

Oh jeez, I'm sorry, @KatinVT!

[Katatawnic]

@KatinVT 

There was an OS update a couple of days ago.  (14.1.4)  Is your Roku Streambar working now?

[KatinVT]

Believe it or not -- I updated that immediately -- and tried. No go! I'm flummoxed.  How about you? Any luck?

[Wren1998]

I have a Roku Express and every time I go to the YouTube app, I go to navigate to the search bar and it immediately goes black. I tried removing the app and downloading it again but now when I download the app and hit open app, it immediately goes black. 

[PikeBishop]

I've not had any problems ever since I reset the soundbar pro. I've done the most recent OS upgrade (?) and everything is still copacetic.

[RokuRiamie-D]

Hi Community users!

Greetings from the Roku Community!

This issue has been coordinated with our Roku appropriate team and they are currently working on it. Rest assured, we will update you once we have further information about this matter.

Thank you for your understanding.

Cheers,
Riamie

[RokuRiamie-D]

Hi @Wren1998,

Welcome to the Roku Community!

We understand that when you're trying to play a YouTube channel on your Roku Express, it goes to a black screen. Our Roku-appropriate team is already aware of this issue.

To further investigate this matter please provide us with the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We look forward to your response.

Cheers,
Riamie

[Katatawnic]

@KatinVT

I was the one who first tried the factory reset, and it worked for my device.

When I saw that another update was applied a few days ago, I was worried that the problems would start again, but they didn't.  So I came back here to see if it might have fixed your device.

I'm really sorry to hear that you're still going through this.  I was hoping that it would be solved on this update.

[Wren1998]

Hi there!

Roku Device model: 3960CA - Roku Express 

Serial number: X02600W6S3X9

Device ID: S0KE3476S3X9

OS version: if you mean software version (there's nothing called OS version) then it's: 14.1

Now the good news is that when I went to get you the tracker ID, YouTube opened and worked as expected. But if this happens again I will update with tracker ID! Giving you the other info so it's all ready to go if this happens again, or if it might be useful for investigations into the issue/prevention. 

Thank you!