Issue Tracking Board

[RokuMaryEF]

Hey everyone—thanks for reporting the auto-play issue.

Status update (4/23): Our team is currently investigating.

To help us look into this further, please send the following info:

• Roku device info: model, software/build version, serial number, and device ID (Settings > System > About)
• Tracker ID (press Home 5x, then Back 5x)
• A photo or video of the issue
• Where are you seeing this issue—on which apps or channels?
• Channel build version (highlight the channel and press the * button on your Roku remote)

Thanks for your help and patience while we work on a fix!

Roku Community Team

[Sevanna]

Hi everyone. I noticed my issue was posted about in 2024. But since tge last update in end of feb2025 or early mar 2025 my tlc roku tv no longer does autoplay on any apps (netflix, amazon, hulu, max, or others). 

Made sure autoplay was turned on in settings. And in each app.

i tried to unplug tv, restart it. No fix.

i tried restarting my internet. No fix.

i tested my wifi connection, super fast.

i double checked settings in power and switched it to go to last input and turned off fast turn on. This worked for two days. Now broken on april 5 2025.

I uninstalled one of the apps, did a unplugged restart, reinstalled app, no fix

what else can i do???

[RokuEmmanuel-D]

Hey, @Sevanna.

We're glad you're here!

Could you tell us what's the latest software version of the Roku TV so we can get a closer look at it? (Check under Settings > System > About).

We'll try to resolve this!

Roku Community Team

[Dhenn]

After the update, autoplay on hulu is no longer working. I've tried everything. I made sure everything is up to date, I've cleared the cache multiple times, I've un-installed the app and reinstalled, I've set up a new account on hulu, and, obviously, I've made sure autoplay was turned on. 

[Sevanna]

14.5 software version

[RokuJharra-Q]

@Dhenn

Thanks for sharing! We understand that the autoplay feature on Hulu hasn’t been working since the update, and we're here to help.

Can you check the latest software version on your Roku TV? You can find it by heading to Settings > System > About.

In the meantime, try restarting your Roku device. Go to Settings > System > Power and select System Restart to see if that does the trick.

Please keep us posted.

Roku Community Team

[RokuEmmanuel-D]

Thanks for replying, @Sevanna.

To help us delve deeper into this, could you please provide the following info below?

• Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)

Thanks again for your cooperation!

Roku Community Team

[Dr0kumcc]

I’m having this same issue. Roku needs to fix this, it’s affecting my two Roku devices both on latest update

[RokuJharra-Q]

@Dr0kumcc 

Thanks for letting us know! Can you send over the details I mentioned above so we can investigate this issue further?

Looking forward to your reply.

Roku Community Team

[Dr0kumcc]

I’m on software version 14.5.4 Build: 5937