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RokuMaryEF
Community Moderator
Community Moderator

[Under Investigation] Roku Device Stuck in Recovery Mode

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Hello Community,

We are currently investigating an issue where some Roku devices are getting stuck in recovery mode. Our team is working diligently to resolve this, and we appreciate your patience during this time.

As soon as we have any updates or a solution, we will be sure to update this thread. Thank you for your understanding, and please stay tuned for more information!

Best regards,
The Roku Community Team

Mary E.
Roku Community Moderator
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RokuMaryEF
Community Moderator
Community Moderator

Re: [Under Investigation] Roku Device Stuck in Recovery Mode

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Hello Community,

Thank you for your continued patience as we investigate the issue of Roku devices getting stuck in recovery mode.

To assist us in resolving this issue, we kindly ask that you provide the following details:

  1. Roku Device Model
  2. Serial Number
  3. Device ID
  4. Current Software Version
    (You can find all of this information in Settings > System > About)

Additionally, please provide the Tracker ID. To retrieve this, press the Home button 5 times, followed by the Back button 5 times, and share the ID that appears.

If you’ve already performed any troubleshooting steps, please let us know what actions have been taken so far.

For better visibility and reference, we will mark this post as "solved." However, we will continue to update this thread as soon as we have more information.

We truly appreciate your help in this matter!


The Roku Community Team

Mary E.
Roku Community Moderator

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260 REPLIES 260

Roku Tv stuck on recovery mode

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It started in recovery mode as soon as I turned it on, It will not do a network update, and the codes it gives me for a USB update will not work either.

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Re: Roku Tv stuck on recovery mode

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Roku TV is stuck on the startup screen. I did the 30 second reset and also the 30-30-30 reset. After reset, the tv gets to the start up screen, select English and my home starlink wifi. Then roku finds an update. There is no option to skip the update, so i select “update”. After the update completed, the TV restarts. But shortly after it gets stuck on the redish start up screen showing Roku on the screen. Is there any way to get past this problem?

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Re: Roku Tv stuck on recovery mode

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Sanyo model: FW55R79RC_A

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Re: Roku Tv stuck on recovery mode

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Roku TV : C619X

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Re: Roku Tv stuck on recovery mode

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Device ID: S02HK00C2ES1

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RokuJanadeeK
Retired Moderator

Re: Roku Tv stuck on recovery mode

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Hi Community users!

Thank you for keeping us informed. We understand that you're having issues with your Roku TV. To further assess the issue you're having, could you provide us with precise details?
 
  1. When did the issue start?
  2. What troubleshooting steps have you tried so far?
  3. Could you send us a photo of the said issue?

With more details, we'll be able to provide you with an accurate resolution.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
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NickT2
Reel Rookie

Can't get to the home screen

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IMG_0885.jpeg

I get stuck on this screen and then it shuts off and comes back to this screen. The red light also blinks. 

I have tried power cycling... did not help. 

I tried factory reset. It goes into recovery mode. After going through all that and it restarts it goes back to the screen in the picture. It will cycle through that several times and then back to the recovery mode screen. It's been a very circular process that is going no where. 

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RokuJanadeeK
Retired Moderator

Re: Can't get to the home screen

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Hi @NickT2,
 
Thank you for keeping us in the loop. We appreciate the details you have provided as well as the troubleshooting steps you have taken in an attempt to fix the issue.
 
Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, could you provide us with the following details?
 
  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID press the Home button five times, followed by the Back button five times, and provide us with this ID (kindly skip if this option is unavailable).
Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
 
Sincerely,
Janadee
Nadee K.
Roku Community Moderator
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NickT2
Reel Rookie

Re: Can't get to the home screen

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@RokuJanadeeK 

I tried to follow the steps you asked me to do but it did not work. I have attached the information I have.

 

Thank you 

IMG_0898.jpg

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