Issue Tracking Board

[RokuArjiemar]

@iaw4,

Thank you for the question.

The team is diligently investigating the problem. While we have not received any updates yet, we assure you that we will inform you as soon as we do. 

We prioritize resolving this issue as quickly as possible and appreciate your patience as we work through it.

Thanks,
Arjiemar

[Joyce13]

I'm having the same problem with my ONN. Lost power Friday night and woke to it yesterday morning. Spent 8 hours working on a fix yesterday, 1 hour of it with roku IT. I also, can not believe they are not taking this more seriously.

[iaw4]

Let's give them a few days.  Software is hard.  Let's just hope that they are "onn" it.

[Joyce13]

I spent hours reading posts yesterday, some went back 4 years. I don't think they're ever going to fix it to be honest. And I will never buy another roku tv

[Djmal]

Version: EGC.02R01274A

Serial Number: X020009YG7VF

Device ID: S0LGG36YG7VF

Roku TV: H801X

Onn. Model: 100012589

[cmbravo123]

Version: EGC.02R01348A

Serial: X020009JU582

Device ID: S116G39JU582

Roku TV: H834X

onn. Model: 100012589

Hello,

My onn. Roku TV has, for the last day or so, been stuck in two different modes:

- First, it was endlessly stuck in a loop of booting up, landing on the gray [onn. • Roku TV] loading screen for thirty seconds or so, then going black, rebooting, and landing back on the same screen.

- Then, at some point (I think I unplugged it for some time and replugged it) it booted up to the same screen, but kicked me to the purple Recovery Mode screen, where it asks for a language, then to connect to the Internet, then to select "Update Now" after a successful connection, at which point it presumably downloads the update, restarts, and goes back to the first title screen before repeating the process.

I've tried resetting with the button on the back, but it does the same thing—it shows the title screen for thirty seconds or so, then goes to Recovery Mode.

I feel as though I've tried everything else that users in similar threads have suggested, and yet nothing is working. Please help!

Thanks so much for your time!

[Kziggs]

Im stuck on the recovery page where you can select the language but when my tv randomly went into factory reset it lost connection to the remote and now it won’t connect to the tv. So I cannot select a language. Cannot even connect the app remote. 

Is this problem solved yet?!?!

[hihowareyou1]

So, I went to go turn on my Roku TV that I have had for probably about 2 and a half years and when I turned it on, a purple screen popped up that said Recovery Mode in the corner of it. I thought it was just something random so I just complied with all the instructions it told me to go by (which were choose a language, WiFi connection, and then update) so I updated the TV. When the update was over, the TV kept restarting itself. Occasionally, the TV screen would say “Installing updates - 0% *loading*” but then it would just freeze and restart itself. Can somebody help me, please? This is driving me crazy. Thank you.

[Joyce13]

Not for me.

[RokuArjiemar]

@Djmal,

Thank you for providing the information.

We will forward this to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated.

Please feel free to let us know if you need any additional assistance!

Cheers,
Arjiemar