Issue Tracking Board

[Pat1810]

@brentfolk8 

I unplugged my TV overnight. 
when I plugged it back in I was able to get to the screen to reset it.

hope that helps you.

[abbeyabh]

hello Chel

I tried pressing the home buttonx5 and back button x5 times but there is no tracker ID generated. However, below details are shown on the purple screen.

Current software version: 939.22R02407A
Serial number: X00000JHSXRH
Device ID: S036D08HSXRH
Roku device model : C105X
TCL Model: 50S425-CA

I hope this is sorted out soon.

Looking hopefully to a resolution.

regards

[cab1227]

My 75" does the same, except it does the update, resets then goes right back to the recovery mode screen.

Ive done it numerous times and tried all the above things to reset it.

[RokuRiamie-D]

Hi @cab1227,

Welcome to the Roku Community!

Thank you for informing us that your Roku TV is stuck in Recovery mode. We also appreciate the troubleshooting steps you've taken to resolve the issue. No worries, we're here to assist you.

We highly suggest you provide us with the following details so that we can coordinate this with our Roku-appropriate team:

• Roku TV model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID
• Troubleshooting steps taken

Providing these details will help us to investigate the issue further.

Regards,
Riamie

[mjh67]

Hello, after down loading update file tv gone into recovery loop.

version dhc.50ro1375a

sr# xo12002vr6e9

id s12r338vr6e9

r tv  g525x

model 75pul6643/f6

I have done revory down load several times and it still goes through loop. tried unpluging , removed batteries,and read about the issue.

Is there a solution, the tv is apx 7 months old , puchased at wally mart.

[RokuRiamie-D]

Hi @abbeyabh @mjh67,

Thank you for the response!

We appreciate you for providing your Roku TV information. Rest assured, we have forwarded it to our Roku-appropriate team for review.

Thank you for your patience and cooperation as we work on this issue.

Regards,
Riamie

[Theabilene]

All,

We did the factory reset as suggested by customer service 3 times.  It doesn't work.  I contacted support separately, and now they're saying it needs to be done TEN TIMES!!!!!

I'm annoyed.  This is a complete joke.  

[cab1227]

Hi,

My Roku TV Info is below:

Version CTA.50R02535A

Serial #X0120066F4PG

Roku TV G820X

onn. model 100044717

I have done recovery down load several times and it still goes through loop. I  unplugged & plugged back in removed batteries from remote, added new batteries, and pushed the back reset button.

[Jbrew214]

Mine also has been stuck on this screen for almost 2 weeks now. Tried going through all of the prompts and updating etc and still nothing works. Keeps coming back to the recovery mode screen after restarting. Very frustrating. 

[RokuRiamie-D]

Hi @Jbrew214,

Thank you for posting in the Roku Community!

We understand that you are getting an error with your Roku TV being stuck in Recovery mode. Kindly provide us with the details mentioned above so that we can forward them to our Roku-appropriate team for review.

Thank you for your understanding. We look forward to your response.

Regards,
Riamie