Issue Tracking Board

[Macrokr55]

Here is the information requested.

Device model = TCL 55S535

Serial Number = X003008AS8L3

Software version = 14.1

This is occurring in the streaming channels guide as well as local channels for 75088 through antenna 

[RokuJharra-Q]

@carol72 Thank you for your response.

Is this an OTA Live TV channel or the live TV channel guide? Do you have an antenna connected to your TV? Also, A photo or short video of the incident.

Appreciate your cooperation!

Thanks,
Roku Community Team

[DjwOhio]

Version 14.1

The channel information shows up for channels after they have been selected(tuned into), or if I do a check connection. I have tried changing my zip code. Forcing an update with the magic key sequence as well as doing a hard reset.

I have been battling this for some time on 4 tvs in two locations. What gives? It used to work flawlessly.

Please advise

[RokuJharra-Q]

@DjwOhio Thanks for the post! 

Thanks for letting us know about this issue. Could you share the details I mentioned earlier to help us out more? Your input would really help us address your concerns.

We look forward to hearing from you soon. 

Roku Community Team

[DjwOhio]

I do not know what details you are referring to.

What would you like me to provide?

[Mhoedt]

Roku, this has been your same lame response for over 3 years in this forum. JUST FIX YOUR SLOPPY SOFTWARE!!!  This is 100% on you. 

[Mhoedt]

I’m incredibly disappointed with the Roku platform’s terrible performance for the last month and Roku’s refusal to take responsibility for their inaction. The program guide used to work and now it doesn’t. This has gone on for years with many different tvs, just look at the forums. Fix it instead of making excuses, Roku. 

[RokuJharra-Q]

@DjwOhio Thanks for keeping us posted.

We’d like to get the info below so we can figure out what’s going on and help you sort this out.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID and GC build version when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Is this an OTA Live TV channel? If so, what is your antenna's make/model? If not, are you referring to the Live TV channel guide? 
• A photo or short video of the incident.

Thanks for your help!

Roku Community Team

[DjwOhio]

I have an 8 element bow

tie with a cm7777 HD amplifier with LTE blocking. Signal quality has/is not an issue.

Here is the info on three of the TCL/Roku devices. The others are at a different location. I will provide that info at a later date.

[Ldss]

Not resolved ...  problem started when you updated channel guide and add top row of icon to guide.  Need way to go back b4 you did change Feb 2025.  Getting tired of turning tv off and on to get guide with what's on.  The icons are worthless on guide.