Issue Tracking Board

[nmb48150]

i don't know if this helps but i have 'no information' for all channels in the current time slot but starting on the next hour of the guide i have information. ie. 7am has no information but starting at 8am it has values, the current time is 7:45

[mjrrobins]

As of last night, the guide information was working. I will look agian later today and let you know. Thank-you.

[MotorcycleCindy]

Still not working. You can select a channel.. watch TV for a while.. go back to Live Channel Lineup.. NO INFORMATION. 

[Macrokr55]

Ok, well, yesterday evening past 7pm CDT the no information problem returned for the evening, this morning at least for a couple everything is working again.  Looks like they are still rolling in (and out) code fixes.  Seems like kind of a "Tone Deaf" customer service model being practiced here.  At least it's better than it was.  Pro tip, since I got this (My TCL Roku TV)  I have kept it and the other devices in the system running though a surge protecting power strip and I turn this off at the end of the day, otherwise the TV always stays in standby mode.  Just like an old school PC you need a full power off and on to keep these devices reset and updated on a regular basis.  😉

[Anonymous]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[bratface]

Not solved

[MotorcycleCindy]

These problems started about the time the quick link to channel tiles were added above lineup. We do not need those. Tv does not go back to the last channel tv was on when you turn it on. Goes to tiles. Please remove them.

All of this reminds me of when you buy a new cell phone. You get it set up how you like it. Then all of a sudden the manufacturer decides you need an update.. an update takes place and completely destroys everything you had on your well functioning phone. This is what's now going on with our well-performing tvs. Thank you roku.

[bratface]

Yep, that describes Roku for the last few years!

When I turn it on in the early afternoon, usually everything is fine, but around 4:00 pm it starts up again & by 5:00 pm the whole grid says NO INFORMATION! I can go to system updates & 'check for updates' (last one was at the end of December 2024) & go back & it will be fine for a few hours. BUT WE SHOULDN'T HAVE TO KEEP FIDDLING WITH IT TO HAVE THE TV WORK PROPERLY!

IT'S A FREAKING PAIN IN THE **bleep**!

[DjwOhio]

Today is Sunday the 16th.

The OTA channel guide is still not working consistently.

- The software version has not changed since I provided the screen shots.

- No software updates are available.

- The Issue exists across the board on all channels on 4 TCL Roku TV's in two geographical locations.

Do not understand how this issue can be solved by a moderator vs the person having the issue.

Has another ticket been opened?

Dan

[Vinyljoy]

I have no idea I was asked to send a picture with my serial number and model number and hit certain buttons X amount of times when it happens. All I have is a picture of the issue I don't know if another case was opened or not. I was told there was an update about a month ago . That's when this started for me, I have older Roku TVs that did not have the issue until I bought the new ones I wish I had the older ones to see if they're having the same issue but they were burned out