Issue Tracking Board

[RokuRiamie-D]

@AKnight19,

We need the Roku device info we asked for earlier so we can pass it along to our Roku team for review. If you get a chance, please send it over.

Thanks,
Roku Community Team

[Murphyty]

 Hello, @RokuRiamie-D

We are experiencing the same issue as @RfB0837, and would like some help ourselves. Our Roku device model is 4630-Roku Premier + , our serial number is YR00G7746252, and our device ID is 7KA6AG746252. Our tracker ID is 52-116-394, and software and build version 14.54• build 5924-29. Our channel build version is 46. The issue started 3/20/2025. Here is a picture, .

 Thank you for your time, and help, @Murphyty

[renojim]

Has anyone contacted Fanduel?  Are they aware that their app isn't functioning with Roku software version 14.5?

[RokuRiamie-D]

Hi @Murphyty,

Thanks for the info!

We've passed this on to our team to look into it, and we'll let you know as soon as we have more information.

Roku Community Team

[kgraham87]

Model 9101R2 Streambar Pro

V 14.5.4.  Build 5924-95

Tracer ID 95-117-443

So glad I came across this message. We had recently changed from cox internet to AT&T. We only got this error message when trying to access FanDuel Sports channel. Other streaming services worked fine. Spent several hours on the phone with. AT&T tech support. No fix. Swapped out ROKU devices and problem solved. Please get this issue with the roku bar fixed and notify customers when it's done.

Kind regards

Kgraham87@sbcglobal.net

[craigatl]

The FanDual app runs fine on our FireTV sticks, but the app will not open on a Roku streaming stick.
When you click the app on the home screenmm, the screen goes black and returns to the home screen.

[l-rich]

DID: CK4872320883

OS: 14.5

Tracker id: 83-117-654

[Bman66]

Cmon ROKU! I think you have enough feedback and information from everyone having same playback error message and using same 14.5 version. Now fix this once and for all!!!!

[JoeWilliams]

Has there been any progress on resolving this problem?  I am still experiencing it.

[pa_robber]

The video will play for about 30 seconds, then you get an "Error playing video" message.  "There was an unexpected error while playing this video.  Please try again.  buffer:loop:demux.dash:Manifest uodate failed 30 times:extra:content_id:1:etype:buffer:num_keys:1:num_lic:1:program_id:"