Issue Tracking Board

[NDS]

Model. 4800RW

Serial number X01000MLRVUD

Software version. 14.1.4 build 7709-C2

Device ID. S02C216LRVUD

Channel build version 9.4 version 20241213

Tracker ID UD-030-010

[RokuRiamie-D]

We appreciate you for providing your device information @NDS.

Rest assured; we have forwarded it to our Roku-appropriate team for review. Your patience and cooperation would be appreciated as we work on this matter.

We'll update you once we have additional information.

Cheers,
The Roku Community Team

[Len_Shigemoto]

I canceled my Paramount plus TV app and subscribed to Paramount plus on Amazon Prime via my Roku Ultra. I can get Dolby Atmos now.

[49rFaithful]

@RokuRiamie-D 

Tracker ID# SW-030-043

[goestoeleven]

Issue report tracker

Model: 4850X - Ultra

Serial number: XO2800J0EEHN (SOVS3490EEHN)

Software version: 14.0.4 • build 12222-G6

GC version: 12.9.26

Timestamp: 2025-01-21T22:05:51Z

Issue ID HN-030-125

[Spitfire53]

Just needed to chime in. Dolby Digital stopped working last week.

3820R2 Streaming Stick 4K

Version 14.1

S/N X02500K6S2NL

DEVICE S0J73376S2NL

PARAMOUNT PLUS VERSION 9.4 build 20241213

[RokuRiamie-D]

Hi @Spitfire53 @goestoeleven and @Spitfire53,

Thank you for providing your Roku device details.

Rest assured, we have forwarded your information to our Roku appropriate team for further investigation. We will update you once we have further information about this issue.

Your patience would be appreciated as we work to fix this matter. Thank you for your cooperation.

Cheers,
The Roku Community Team

[Chung50]

Please fix this issue, even if you have to work with Paramount Plus. It is unacceptable that Paramount Plus is only in stereo under Roku. We shouldn't have to purchase FireTV stick to get the Atmo/5.1 playback. Please help.

[Jack22215]

Agreed! Please fix this issue...Thank you 🙏 

[RokuRiamie-D]

Hi @Chung50 and @Jack22215,

Thanks for letting us know that you're having an issue with your Paramount Plus channel with 5.1 and Dolby Atmos not available. This has been coordinated with our Roku team

Please help us investigate the issue further by providing the details below:

• Tracker ID
• Roku device model, serial number, device ID, and Software version and build. (this can all be found in Settings > System > About)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• Troubleshooting steps taken

We look forward to your response.

Cheers,
The Roku Community Team