Issue Tracking Board

[Davidsco27]

Turning off Bandwidth saver does NOT resolve the problem.  Bandwidth saver has never been on on either of my TV's

[Davidsco27]

Not just you, happening on both of my Roku TV's for over a month now.  EXTREMELY annoying, and all the suggestions do NOT work.  It's obviously a software problem since an update

[RokuMaryEF]

Hi Roku Community Users,

We understand that some of you have experienced an issue where your Roku TV shuts off shortly after being powered on.

Update 11/22: This issue is not widespread but it does appear to be affecting certain users. We may have identified a fix and are sending this fix out to test to customers who are experiencing this issue. If you'd like to be part of this testing group, please send me a PM by clicking on my username, and let me know the Device ID of your Roku TV (Settings > System > About).

Thanks!

For better visibility and reference, we've marked this post as Solved although this issue is still currently under investigation.

Your feedback is invaluable in helping us address this issue as swiftly as possible. We sincerely appreciate your patience and cooperation while we work on a solution.

Thank you for being a part of the Roku Community!

Best,
The Roku Community Team

[Trash_TV]

I've tried unplugging it, plugging it in different outlets, factory reset, nothing works it'll turn on and display the home screen for 30 seconds and turn itself off again, I can't even navigate the menu.

[Davidsco27]

Problem STILL occurring 

[Davidsco27]

Probably related to the same problem we're all experiencing that they've ignored and failed to fix. Roku TVs of all brands are randomly shutting down right after startup, most likely due to a poorly written untested software update. 

[Davidsco27]

STILL waiting for Roku to resolve your issue. All useless FAQ suggestions do NOT resolve the issue. It is extremely annoying. Maybe people should buy FireTVs this holiday season instead. Tired of having to turn the TV on twice

[Freitag]

My Roku TV is not working properly. It keeps turning itself off unexpectedly. It doesn’t happen all the time, but it occurs several times a day. Because of this, it’s hard to watch TV continuously. I’ve had the TV for only two months, but I can’t watch it properly because of these issues. It’s really frustrating.

Please check the video link below. I recorded a video of the TV turning off repeatedly.

20241118_100556_1.mp4

issue report tracker : 20241121_184456.jpg

[-__bs__-]

I factory reset my tv and it fixed the problem!  I think I may have added a bad app idk!!! 

[RokuMaryEF · Accepted solution]

Hi Roku Community,

We’re aware that some Roku TV users are experiencing an issue where their TV shuts off shortly after being powered on.

Update 11/22: We've identified the bug and may have a fix. We're asking to send this fix to customers who are affected for testing. Thanks to everyone who reported this issue—it's impacting a small subset of users, and we're working to resolve it quickly.

If you'd like to participate in testing the fix, please send me a PM with your Roku TV's Device ID (Settings > System > About).

For visibility, we’ve marked this post as Solved, though the issue is still being investigated.

Your feedback is crucial in helping us address this promptly. We appreciate your patience as we work on a solution.

Thank you for being part of the Roku Community!

Best,
The Roku Community Team