Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lvb
Level 7

why does only one Roku device not show my XFinity streaming app. It is on my account at Roku.com

all roku players show Xfinity(my carrier) on the on the home screen but one.  It has all the others but will not add or show xfinity.  when I try to add it it says could not add Xfinity???  What is up?

 

0 Kudos
1 Reply
DBDukes
Level 15

Re: why does only one Roku device not show my XFinity streaming app. It is on my account at Roku.co

Which device is it? Include the model number. I'm guessing it's an older, no longer supported device, but the model number will confirm that.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos