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lvb
Level 7
‎03-28-2021 12:54 PM

why does only one Roku device not show my XFinity streaming app. It is on my account at Roku.com

all roku players show Xfinity(my carrier) on the on the home screen but one.  It has all the others but will not add or show xfinity.  when I try to add it it says could not add Xfinity???  What is up?

 

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DBDukes
Community Streaming Expert
‎03-28-2021 12:56 PM

Re: why does only one Roku device not show my XFinity streaming app. It is on my account at Roku.co

Which device is it? Include the model number. I'm guessing it's an older, no longer supported device, but the model number will confirm that.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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