Getting Started - Setup & How-to

[sks]

I have a new Samsung tv with smart hub. I hooked up a roku device on the tv and can see the home page but neither the roku remote or samsung remote will work with the home page. I loaded the roku app to my tv but it does not have a philo link. Anybody have any suggestions?

[Tivoburkee]

What's the actual name and model number of the roku? Its attached to a hdmi input on the Samsung tv, and you have selected that input via Samsung remote?

[sks]

Roku Premier

model 3920x

Just picked hdmi input at random

[Tivoburkee · Accepted solution]

You have to tune to the hdmi the roku is plugged to using the Samsung remote. The roku Premiere comes with IR remote, so it can't be buried behind the tv, it needs line of sight from the remote to roku to control it.

[sks]

First, thanks for responding. Using the Samsung remote I can bring up the Roku home page but neither remote will work on it. The Roku device has line of sight and I know it works because I moved it to another Samsung(non-smart) tv

[sks]

Giving this a little more thought it is possible that I didn’t have line of sight when I first tried it as I didn’t attach it. Will try again to eliminate this possibility.

[sks · Accepted solution]

Success! Thank you tivoburkee