Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
GStedman
Level 7

updated Roku to streaming stick 4k and lost cable channels

We just updated our Roku from the model 2710X because we could no longer access Amazon Prime.  We never have had any problems with our first Roku.  We bought the Roku Streaming Stick 4K and installed it in the same HDMI port as the old Roku was installed in.  We were able to activate all the streaming channels with no problem, including Amazon Prime.

But we can no longer switch back to access our cable channels.  When we try to switch sources to HDMI2, which has always worked with our original Roku, there is no cable signal now with the new Roku.

I have searched for help with this and spent time on chats and with our cable provider, but no one has come up with a solution.  

Any help would be greatly appreciated.

0 Kudos
2 REPLIES 2\
Strega
Level 16

Re: updated Roku to streaming stick 4k and lost cable channels

What exactly are you seeing?  If you're seeing a message like "no signal" than you cable box has probably come loose or the cable is damaged or not fully inserted, or perhaps the box was turned off.  If you can switch, but find that it switches back to the Roku, then on the Roku try turning off 1-touch play on the Roku (Under Home->Settings->System->Control other devices). 

0 Kudos
GStedman
Level 7

Re: updated Roku to streaming stick 4k and lost cable channels

We switched the power source (though the install says it might not be as reliable).  It works fine now.

0 Kudos