Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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crooks
Level 7

unable to move from tv programming to streamlining options with stick.

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I can no longer move from television programs (Direct TV) to streamlining options such as Netflix and Prime with my Roku stick.   Direct TV claims it is a Roku issue.  I did replace batteries.

 

ann

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makaiguy
Level 20

Re: unable to move from tv programming to streamlining options with stick.

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More information required. 

What sort of a television Is this on?  A Roku TV or or a non-Roku TV with a separate Roku device connected to it?

Upon rereading I see you're using a Roku stick.  This connects to your TV via an HDMI input port.   Your Directv connects to your TV through a different input port on your TV.  To switch out of Directv and into your Roku stick you need to switch your TV from displaying the port with Directv to displaying the port with the Roku.  You can use the remote for the tv to do this.  

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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1 Reply
makaiguy
Level 20

Re: unable to move from tv programming to streamlining options with stick.

Jump to solution

More information required. 

What sort of a television Is this on?  A Roku TV or or a non-Roku TV with a separate Roku device connected to it?

Upon rereading I see you're using a Roku stick.  This connects to your TV via an HDMI input port.   Your Directv connects to your TV through a different input port on your TV.  To switch out of Directv and into your Roku stick you need to switch your TV from displaying the port with Directv to displaying the port with the Roku.  You can use the remote for the tv to do this.  

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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