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crooks
Level 7
‎09-03-2020 02:41 PM

unable to move from tv programming to streamlining options with stick.

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I can no longer move from television programs (Direct TV) to streamlining options such as Netflix and Prime with my Roku stick.   Direct TV claims it is a Roku issue.  I did replace batteries.

 

ann

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makaiguy
Community Streaming Expert
‎09-03-2020 04:43 PM

Re: unable to move from tv programming to streamlining options with stick.

Jump to solution

More information required. 

What sort of a television Is this on?  A Roku TV or or a non-Roku TV with a separate Roku device connected to it?

Upon rereading I see you're using a Roku stick.  This connects to your TV via an HDMI input port.   Your Directv connects to your TV through a different input port on your TV.  To switch out of Directv and into your Roku stick you need to switch your TV from displaying the port with Directv to displaying the port with the Roku.  You can use the remote for the tv to do this.  

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert
‎09-03-2020 04:43 PM

Re: unable to move from tv programming to streamlining options with stick.

Jump to solution

More information required. 

What sort of a television Is this on?  A Roku TV or or a non-Roku TV with a separate Roku device connected to it?

Upon rereading I see you're using a Roku stick.  This connects to your TV via an HDMI input port.   Your Directv connects to your TV through a different input port on your TV.  To switch out of Directv and into your Roku stick you need to switch your TV from displaying the port with Directv to displaying the port with the Roku.  You can use the remote for the tv to do this.  

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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