Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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bruce11
Level 7

unable to get a link code

I am able to connect the internet, but after the screen that shows it is connected, the directions will go no further. I cannot get a link code to enter on my computer  and I am really stuck at this point.

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6 REPLIES 6\
elopez2021
Level 7

Re: unable to get a link code

Hey, I'm having the same issues. I had cable at one location my own account and now I moved my Tv and tired to log on to my friends acct and it would not let me. Roku told me to call my cable company and I could get that. 

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RokuMary-F
Roku Employee
Roku Employee

Re: unable to get a link code

Hi @bruce11,

Thanks for posting in the Roku Community!

We appreciate your patience regarding this matter. I understand that you are unable to receive an activation code to complete the setup process, is that correct?

You can try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to get an activation code, we recommend rebooting both your wireless router and your Roku device. Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot.

Please keep us posted and we'll continue assisting you from there!

Many thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: unable to get a link code

Thanks for reaching out, @elopez2021.

For clarification, Are you trying to set up and unable to receive an activation link code or are you trying to activate an Authenticated channel?
With more information, we will be able to assist you further.

Regards,
Mary

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bruce11
Level 7

Trying to activate Roku express

I posted here a couple of weeks ago and have still not been able to activate my new Roku express. I heard from someone who identified themselves as a Roku employee and even though I responded to her, I have not received a reply.

Is Roku customer service really this bad? You purchase a product but cannot get a live employee to respond for assistance? This is frustrating for someone like me - not terribly tech proficient. I suppose I will have to look to alternatives to Roku - perhaps a company that actually has customer service.

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atc98092
Community Streaming Expert

Re: Trying to activate Roku express

Could you be specific about what's happening? I activated a new Express 4K+ a few weeks ago without a problem.

You should get to a page that asks you to enter your Roku user email address. Make sure you use the same email address that you use for your Roku account. Once you enter it, your should receive an email with a  web link to activate your device and link it to your account. Where exactly is it failing for you?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Trying to activate Roku express

@bruce11

Thanks for the follow up.

It doesn't look like you've responded to @RokuMary-F's last response. Can you please provide us with more information in her last inquiry and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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