Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tkroll
Level 7

unable to activate a new ultra

Have been trying to activate a new Ultra roku for two days now, customer support unable to help and say will get back by email. No emails no support. Still waiting and trying to activate

0 Kudos
5 REPLIES 5\
StreamerUser
Community Streaming Expert

Re: unable to activate a new ultra

call (816) 272-8106 choose option 2

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: unable to activate a new ultra

Hi @tkroll,

Thanks for posting in the Roku Community!

We sincerely appreciate your patience, I can see that you’ve been in contact with our support team regarding your activation issue. Rest assured that I’ve followed up on your support request. Keep an eye on your email, a member of our support team will be in contact.

Regards,

Mary

0 Kudos
tkroll
Level 7

Re: unable to activate a new ultra

Still waiting to activate my new Ultra since last Wed. Just received an email that the issue was resolved. Just tried several times to once again activate and no link received, request # 4514515. I have never seen such lack of contact and support from any other company. Can't recommend Roku to any one.

0 Kudos
tkroll
Level 7

Re: unable to activate a new ultra

Still waiting Mary.

0 Kudos
StreamerUser
Community Streaming Expert

Re: unable to activate a new ultra


@tkroll wrote:

Still waiting Mary.


Call the number I previously listed - its faster.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos