Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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tkroll
Level 7

unable to activate a new ultra

Have been trying to activate a new Ultra roku for two days now, customer support unable to help and say will get back by email. No emails no support. Still waiting and trying to activate

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4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: unable to activate a new ultra

Hi @tkroll,

Thanks for posting in the Roku Community!

We sincerely appreciate your patience, I can see that you’ve been in contact with our support team regarding your activation issue. Rest assured that I’ve followed up on your support request. Keep an eye on your email, a member of our support team will be in contact.

Regards,

Mary

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tkroll
Level 7

Re: unable to activate a new ultra

Still waiting to activate my new Ultra since last Wed. Just received an email that the issue was resolved. Just tried several times to once again activate and no link received, request # 4514515. I have never seen such lack of contact and support from any other company. Can't recommend Roku to any one.

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tkroll
Level 7

Re: unable to activate a new ultra

Still waiting Mary.

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StreamerUser
Level 20

Re: unable to activate a new ultra


@tkroll wrote:

Still waiting Mary.


Call the number I previously listed - its faster.

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