Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kell
Level 7

took roku on vacation, connected at hotels, now won't connect at home

I'm back home now, was able to connect at 2 different hotels.  Now it says NOT CONNECTED and the remote isn't responding.  The remote on my iphone also doesn't recognize any devices.  Disconnected it and reconnected it, pushed the reset button, nothing works.  I can't get into the settings because the remote doesn't work.  Please help!

0 Kudos
2 Replies
kell
Level 7

Re: took roku on vacation, connected at hotels, now won't connect at home

I figured it out.  Turned out replacing the batteries in the remote did the trick.  Guess I should have checked the obvious stuff first.  Didn't think they'd need replaced this soon, only had it for 2 months.  Smiley Happy

makaiguy
Level 20

Re: took roku on vacation, connected at hotels, now won't connect at home

I used to find the same thing re batteries whenever I traveled with the Roku.  I finally figured out that while packed away one or more remote buttons were getting pressed and draining the batteries. 

Now I slip a small piece of paper between the spring and one of the batteries so there is no electrical contact.  When I reach my destination, part of the setup process is to remove the paper, which I just then keep in the battery compartment for next use. 

I could just remove the batteries, but then I'd have to keep track of where I stashed them.  This way works better for me and my addled brain.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos