Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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michaw
Level 7

still trying to get mine repaced

Already posted here and was received by Roku. Sent my defective unit to them and now no response. Know this isn't the format to use, but no cell # and I have no device or evidence that they received mine. I have and sent a tracking # and did what they wanted...Any advice?

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3 Replies
AvsGunnar
Level 10

Re: still trying to get mine repaced

If you login to Roku, you can navigate here

https://support.roku.com/contactus/returns-and-manage-orders

From the https://support.roku.com/contactus/ page....

1. Questions about returning my Roku Device or managing my order.

2.Manage, return, or relace my Roku.com order  (here you can find any orders, etc)

For other issues, just press the Contact Support button and you can send a message to Roku directly in a more detailed form.

Don't really know how long a replacement takes, but some follow-up on your status would be a good idea.

Hope that helps you.

 

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michaw
Level 7

Re: still trying to get mine repaced

Still trying to follow up on return of my device. No communication from Roku since before this post was presented. I feel like I am being forgotten with my $80.00 device floating around their warehouse in San Jose. USPS says it was delivered per the tracking but no answer to my emails. And having trouble with chat agent in the process....How do I at least chat with Agents?

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AvsGunnar
Level 10

Re: still trying to get mine repaced

Currently, the chat option is unmanned.  Everything is by email from the above links.  Sometimes a Roku mod can help with confirmation or more info. @RokuMary-F or @RokuDanny-R 

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