Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

setup took over an hour!

I installed a new ROKU Ultra for a customer yesterday. It was installed on an ORBI network and after I finally got the network happy the Roku would go through the usual steps of the normal setup. All was well until it came to the auto load of the 36 Roku selected channels. This took almost an hour! It just dragged through each an every channel load.

Then, when I open the Roku HOME only 5 or 6 channels were listed.

What was going on there and why so slow? Was it a download speed issue?


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