Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
hello so i got a roku streaming stick.. but when i plug it in.. it connects and updates software 100% and it restarts but it goes to a purple screen and the words ROKU written across it and no matter what i press on remove nothing happens.. then after 5 mins it asks me what language i want and to connect do the update all over again... any ideas why? it keeps doing it over and over
held it for about a minute and went thru the update software stuff again but still doing the same thing goes to screen with letters ROKU across it once hits 100% .. then turns purple then goes back to ROKU again only for it to go back to asking what language i want and go thru the whole process again lol
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating your Roku device and set it up. Then once your device has been setup, try switching back to your home wireless network.