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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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gister545
Level 7
‎03-17-2021 03:47 PM

roku set up

My roku goes to the loading screen and never loads when setting it up. I plugged it in but it’s been doing this for days now. when we first got it, it went right to the wifi options but now it won’t do that anymore. help!

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RokuMary-F
Roku Employee
Roku Employee
‎03-17-2021 04:09 PM

Re: roku set up

Hi @gister545,

Thanks for the post.

Have you tried performing a factory reset on your Roku device to see if that resolves the issue you are experiencing?
For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Thanks,

Mary

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gister545
Level 7
‎03-17-2021 04:28 PM

Re: roku set up

i did try resetting the roku and that didn’t help unfortunatelySmiley Sad 

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RokuMary-F
Roku Employee
Roku Employee
‎03-22-2021 10:21 AM

Re: roku set up

Hi @gister545,

Thanks for the update.

How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Thanks,

Mary

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