Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
My roku goes to the loading screen and never loads when setting it up. I plugged it in but it’s been doing this for days now. when we first got it, it went right to the wifi options but now it won’t do that anymore. help!
Have you tried performing a factory reset on your Roku device to see if that resolves the issue you are experiencing?
For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?