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Mjmanon
Level 7
‎07-31-2020 11:27 AM

roku express not working anymore

Hi,

I used my roku express for less then 2 weaks, but it's not working anymore, it worked fine until I unpluged my usb adapter to recharge my cellphone and after repluged it the blue light was still on but there were no signal, the screen was black. I have tried EVERYTHING on the roku support page and even push the reset button for at least 30 sec, I dont know what else to do, please help me.

Thank you

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3 REPLIES 3\
renojim
Community Streaming Expert
‎07-31-2020 12:49 PM

Re: roku express not working anymore

Do you have another USB adapter you can try?

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Mjmanon
Level 7
‎07-31-2020 01:58 PM

Re: roku express not working anymore

I don't have another one, but it works fine to recharge my iphone or my  ipad so I think my usb adapter is not the probleme, but thanks

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RokuDanny-R
Roku Employee
Roku Employee
‎08-03-2020 03:54 PM

Re: roku express not working anymore

@Mjmanon 

Thanks for the post.

Please feel free to send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll see what I can do to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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