Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Nelbrie2021
Level 7

roku device says connected but won't go any further

My roku device says its connected to the internet but won't go any further than that screen 

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: roku device says connected but won't go any further

@Nelbrie2021

Thanks for the post.

Are you trying to setup your Roku device? Have you tried performing a factory reset to see if you can get past the screen you are seeing?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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