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jaybee22
Level 7

roku Express 4k freezes up at startup

I purchased a Roku Express 4k.  I worked well until it started freezing.

 

I initiated a hard reset.  I change the batteries.  I unplugged all of the wires and plugged them back in.

When I start it up,  I get the initial Roku screen.  It then goes to select your language.  It then freezes up and does not move from that spot.

 

Please offer suggestions so that I can use my Roku again

Thank you.

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: roku Express 4k freezes up at startup

@jaybee22

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jaybee22
Level 7

Re: roku Express 4k freezes up at startup

plugged into wall outlet

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RokuMary-F
Roku Employee
Roku Employee

Re: roku Express 4k freezes up at startup

Hi jaybee22,

Thanks for following up

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team look into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted.


Best regards,
Mary

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jaybee22
Level 7

Re: roku Express 4k freezes up at startup

SN

S07P216HF322

 

see additional info in post

 

let me know what other information I can supply

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RokuMary-F
Roku Employee
Roku Employee

Re: roku Express 4k freezes up at startup

Hi @jaybee22,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you through email.
We appreciate your patience in the meantime.


Best regards,
Mary

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